Legal Policies

Terms of Use

ARTICLE 1: ELIGIBILITY AND ACCOUNT REGISTRATION

1.1 Age Requirement.

You must be at least eighteen (18) years of age to use the App. By creating an account or using the Services, you represent and warrant that you meet this age requirement. The App does not knowingly collect or solicit personal information from anyone under the age of 18 and is not directed to children under 18.

1.2 Account Creation.

To access certain features of the App, you must create an account. You agree to:

  1. Provide accurate, current, and complete information during registration;
  2. Maintain and promptly update your account information;
  3. Maintain the security and confidentiality of your login credentials;
  4. Accept responsibility for all activities occurring under your account; and
  5. Immediately notify us of any unauthorized use of your account.

1.3 Account Termination.

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms. You may delete your account at any time through the App settings.

ARTICLE 2: NATURE OF SERVICES

2.1 Service Description.

With Haven AI provides artificial intelligence (“AI”) powered emotional support and wellness conversations for caregivers through automated responses generated by artificial intelligence technology. The Services are designed to provide reflective conversations, journaling support, and emotional wellness guidance specifically tailored for caregivers.

2.2 NO MEDICAL OR PROFESSIONAL SERVICES DISCLAIMER: THE SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE APP DOES NOT PROVIDE:

  1. Medical or mental health treatment;
  2. Professional therapy or counseling services;
  3. Crisis intervention services;
  4. Clinical diagnosis or treatment recommendations;
  5. Any other service that may be construed as medical or clinically therapeutic in nature;
  6. Services that would require licensure as a healthcare provider under applicable state or federal law; or
  7. Medical advice or information about caring for others, including but not limited to medication management, treatment decisions, or healthcare recommendations for individuals under your care.

THE COMPANY IS NOT A HEALTHCARE PROVIDER, MENTAL HEALTH PROFESSIONAL, OR MEDICAL PROFESSIONAL. THE APP IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MENTAL HEALTH CONDITION. THE APP IS DESIGNED SOLELY FOR THE EMOTIONAL SUPPORT OF CAREGIVERS THEMSELVES, NOT FOR OBTAINING ADVICE ABOUT THOSE THEY CARE FOR OR FOR THE MEDICAL, MENTAL HEALTH OR EMOTIONAL CONDITIONS THEY HAVE. Users must consult qualified healthcare providers for all medical decisions regarding themselves or individuals under their care.

2.3 Emergency Situations.

The App includes prominent emergency resource buttons and will display crisis resources if keywords suggesting crisis are detected. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, MENTAL HEALTH CRISIS, OR HAVING THOUGHTS OF SELF-HARM, IMMEDIATELY:

  1. Call 911 (Emergency Services);
  2. Contact the 988 Suicide & Crisis Lifeline;
  3. Seek assistance from a qualified healthcare provider; or
  4. Go to your nearest emergency room.

If you believe someone under your care is experiencing a medical emergency or crisis, immediately seek appropriate professional help for that person. You represent and warrant that you will not use the App to obtain emergency assistance or medical guidance consistent with your agreement to comply with the terms and conditions of Section 4.1 herein.

2.4 AI Disclosure.

You acknowledge and understand that:

  1. All responses are generated by artificial intelligence, not human professionals;
  2. The AI system utilizes OpenAI’s Application Programming Iinterface services (“API”) for response generation. OpenAI processes conversation data solely to provide the Services and does not use data submitted through the API to train or improve OpenAI models without explicit consent;
  3. AI responses may contain errors, inaccuracies, or inappropriate content;
  4. The Company does not guarantee the accuracy, reliability, or appropriateness of AI-generated responses;
  5. AI systems are continuously evolving and responses may vary over time;
  6. This App is not operated by healthcare professionals and is not intended for medical, therapeutic, counseling, or clinical purposes;
  7. AI-generated content should not be relied upon for medical decision-making;
  8. Users should consult their local regulations regarding AI use in health and wellness context; and
  9. We do not bill insurance or government healthcare programs or accept payment from the same for any Services.

2.5 AI Feature Consent Process.

Before your first use of the AI chatbot feature, you will be presented with a separate consent screen within the App that requires your explicit agreement. This consent screen will:

  1. Explain that the chatbot uses artificial intelligence technology;
  2. Disclose that conversation data will be processed by OpenAI, LLC as our data processor pursuant to OpenAI’s Data Processing Addendum (the “DPA”);
  3. Warn that this is not a replacement for professional mental health services;
  4. Confirm you understand responses are from AI, not healthcare professionals;
  5. Explain that the feature processes potentially sensitive emotional wellness information;
  6. Provide information about how to withdraw consent; and
  7. Require your affirmative action (clicking “I Agree to AI Processing”) to proceed.

This AI consent is separate from your acceptance of these general Terms and can be withdrawn at any time through App settings without losing access to journaling and other non-AI features.

ARTICLE 4: ACCEPTABLE USE

4.1 Prohibited Conduct.

You agree NOT to:

  1. Use the Services for any unlawful purpose or in violation of any applicable laws;
  2. Provide false, misleading, or inaccurate information;
  3. Impersonate any person or entity;
  4. Attempt to gain unauthorized access to any portion of the App or related systems;
  5. Interfere with or disrupt the Services or servers;
  6. Circumvent any security or authentication measures;
  7. Reverse engineer, decompile, or disassemble any portion of the App;
  8. Use the Services to harm yourself or others;
  9. Share content that infringes upon third-party rights;
  10. Use automated systems or software to extract data from the Services;
  11. Use the App as a substitute for professional medical or mental health care;
  12. Share login credentials or allow others to access your account;
  13. Upload malicious code or attempt to compromise the App’s security;
  14. Attempt to circumvent or jailbreak AI safety measures or content filters;
  15. Use the Services to generate content that violates OpenAI’s Usage Policies;
  16. Submit prompts designed to extract information about the AI system’s training data or internal operations;
  17. Use the Services for high-stakes automated decision-making in domains affecting safety, rights, or well-being without appropriate human review;
  18. Generate or promote disinformation, misinformation, or false engagement through AI-generated content; or
  19. Seek medical, therapeutic, or healthcare advice for yourself or individuals under your care, including but not limited to elderly parents, children, patients, or any other persons for whom you provide caregiving services.

4.2 Content Standards.

You are solely responsible for all content you provide to the App. You represent and warrant that your content does not violate any third-party rights or applicable laws.

ARTICLE 5: INTELLECTUAL PROPERTY

5.1 Company Property.

All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, prompts, data compilations, and software, are the exclusive property of the Company or its licensors and are protected by intellectual property laws.

5.2 Limited License.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal, non-commercial use.

5.3 User Content License.

By providing content to the App, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, and display such content solely for the purpose of providing and improving the Services. You retain all ownership rights to your input content. AI-generated output based on your input is owned by you to the extent permitted by law, except that OpenAI retains rights necessary to provide services and comply with legal obligations. You acknowledge that similar outputs may be generated for other users with similar inputs.

ARTICLE 6: SUBSCRIPTIONS AND PAYMENTS

6.1 Subscription Services.

Certain features of the App may require payment of fees. By subscribing to paid services, you agree to pay all applicable fees and charges.

6.2 Payment Processing.

All payments are processed through third-party payment processors. We do not store or have access to your payment card details.

6.3 Refunds.

All sales are final unless otherwise required by applicable law.

6.4 Auto-Renewal.

Subscriptions are automatically renewed unless cancelled at least 24 hours before the end of the current period. You can manage subscriptions through your app store account settings.

ARTICLE 7: DISCLAIMERS AND LIMITATIONS OF LIABILITY

7.1 DISCLAIMER OF WARRANTIES.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 LIMITATION OF LIABILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

7.3 MAXIMUM LIABILITY.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

7.4 AI-SPECIFIC DISCLAIMERS.

YOU ACKNOWLEDGE AND AGREE THAT:

  1. AI-GENERATED CONTENT MAY BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE DESPITE OUR SAFETY MEASURES;
  2. WE ARE NOT RESPONSIBLE FOR OPENAI’S PROCESSING OF DATA BEYOND OUR CONTRACTUAL AGREEMENTS;
  3. OPENAI MAY EXPERIENCE SERVICE INTERRUPTIONS OR CHANGES THAT AFFECT APP FUNCTIONALITY;
  4. AI OUTPUTS MAY NOT BE UNIQUE AND SIMILAR OUTPUTS MAY BE GENERATED FOR OTHER USERS;
  5. WE CANNOT GUARANTEE IMMEDIATE DELETION OF DATA FROM OPENAI’S SYSTEMS BUT RELY ON THEIR 30-DAY AUTOMATIC DELETION POLICY; AND
  6. THE APP PROVIDES NO GUIDANCE, ADVICE, OR RECOMMENDATIONS REGARDING THE CARE OF THIRD PARTIES. WE ARE NOT UNDER ANY CIRCUMSTANCES LIABLE FOR ANY DECISIONS YOU MAKE REGARDING THE CARE OF OTHERS BASED ON YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO MEDICAL DECISIONS, TREATMENT CHOICES, OR FAILURE TO SEEK APPROPRIATE PROFESSIONAL CARE.

ARTICLE 8: INDEMNIFICATION

8.1 Indemnification.

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, successors, and assigns from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees), to the fullest extent permissible by law arising out of or related to:

  1. Your use of the Services;
  2. Your violation of these Terms;
  3. Your violation of any third-party rights;
  4. Any content you provide through the App; and
  5. Any harm to third parties resulting from your caregiving decisions or actions, including but not limited to individuals under your care, regardless of whether such decisions were influenced by your use of the App.

ARTICLE 9: DISPUTE RESOLUTION

9.1 Governing Law.

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

9.2 Informal Resolution.

Before initiating any formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@withhaven.ai .

9.3 Jurisdiction.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Oakland County, Michigan, and you hereby consent to personal jurisdiction and venue therein.

ARTICLE 11: MODIFICATIONS

11.1 Changes to Terms.

  1. Changes to Terms: We reserve the right to modify these Terms at any time. We will update the “Last Updated” date at the bottom of these Terms when we make changes. For material changes, we may, in our discretion, provide additional notice through the App or via email. Your continued use of the App following the posting of revised Terms constitutes your acceptance of such changes.
  2. Changes to Third-Party AI Services: Our AI features depend on OpenAI’s services and terms. If OpenAI implements changes that materially affect how your data is processed or stored (such as changes to data retention periods, security measures, or data usage policies), we will either:
    1. Obtain your affirmative consent before continuing to provide AI features under the new terms if required by applicable law; or
    2. Provide you the option to discontinue use of AI features while maintaining access to non-AI features of the App.

11.2 Continued Use.

Your continued use of the App following the posting of revised Terms constitutes your acceptance of such changes.

ARTICLE 12: GENERAL PROVISIONS

12.1 Entire Agreement.

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings.

12.2 Severability.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver.

No waiver of any term or condition shall be deemed a continuing waiver of such term or condition or any other term or condition.

12.4 Assignment.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

12.5 Electronic Communications.

By using the App, you consent to receiving electronic communications from us.

12.6 Accessibility.

We are committed to making our Services accessible to all users. If you need these Terms in an alternative format, please contact us.

12.7 International Users.

The App is operated in the United States. If you access the App from outside the U.S., you consent to the transfer and processing your data in the U.S.

ARTICLE 13: CONTACT INFORMATION

With Haven AI, LLC

1321 Grand Oaks Dr. Howell,

Michigan, 48843

Email: legal@withhaven.ai

Last Updated: August 20, 2025